ISO 20000 : 2011 it Service Management System

ISO 20000 is a service management system (SMS) standard, which describes the requirement for planning, establishment, implementation, operation, monitoring, maintaining and improving a service management system. These requirements include;
• Design of service
• Transition of service
• Delivery of service
• Improvement of service

Benefits:
ISO 20000 is used for;
• Implementing a framework for working through the definition and implementation of a set of processes
• Attaining recognition from a third party on the level of maturity reached by the organization
• Preserving a demonstrated service quality
• Preserving better alignment between business objectives and IT

DCS offers a certifiable and state of the art Standard according to ISO requirements for Management Systems.